Returns & Exchanges

At Velites, we stand by the quality of our high-performance gear and want to ensure you are completely satisfied with your purchase. If your equipment doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unused items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original boxes, ensuring all tags and accessories are included to qualify for a full refund.

• 3.
  Ship the Gear

  Print the prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned gear, we will process your refund or exchange within 5 to 7 business days.