Frequently Asked Questions
Everything you need to know about your Velites gear and orders.
What is the typical shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear faster.
How can I track my performance gear order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused and unopened items in their original packaging. Please note that for hygiene reasons, certain apparel and protective gear cannot be returned once worn.
Do you offer a warranty on Velites products?
Yes, all our high-performance equipment comes with a 1-year limited warranty against manufacturing defects to ensure you can train with absolute confidence.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I ensure I am choosing the right size?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for comfort during high-intensity workouts.